Last updated: 17 October 2026
1. Purpose
These terms govern the use of the WebiaBook website, published by WebiaBook SARL, Antananarivo, Madagascar , and the accommodation bookings made through it. WebiaBook acts as an intermediary: the accommodation contract is concluded between the guest and the property.
2. Account
Booking requires an account. You agree to provide accurate information and to keep your password confidential.
3. Booking
- The selected rooms are held for a limited time while you enter your details and pay.
- Prices are shown and paid in ariary (MGA); equivalents in euros or dollars are indicative only.
- The booking is confirmed once our team has validated your payment, or immediately for pay-at-the-hotel bookings. A booking voucher is then emailed to you.
4. Payment
MVola, Orange Money, Airtel Money and bank card payments are checked by our team. A payment that cannot be verified results in the booking being cancelled. Pay-at-the-hotel bookings are settled directly with the property.
5. Cancellation and refunds
Each property applies one of the cancellation policies shown before booking. The conditions accepted at purchase remain those of your booking. If the property or WebiaBook cancels, the amount paid is refunded in full.
6. Reviews
Only guests who stayed can post a review, within 30 days of check-out. Reviews must remain polite and factual; WebiaBook may hide a review that breaks these rules.
7. Liability
The property is responsible for the quality and accuracy of the accommodation. WebiaBook strives to keep published information accurate but cannot guarantee it is error-free.
8. Governing law and contact
These terms are governed by Malagasy law. For any question: contact form or contact@webiabook.com.