Each property chooses one of the following policies. It is shown on the property page and repeated before payment.
Flexible
Free cancellation up to 1 day before arrival. After that, or in case of no-show, the full stay amount is due.
Moderate
Free cancellation up to 5 days before arrival. After that, 50% of the stay amount is charged.
Strict
Free cancellation up to 14 days before arrival. After that, or in case of no-show, the full stay amount is due.
How does it work?
- The free cancellation period is counted in days before the check-in date, deadline included, in Madagascar time. Example: “free up to 5 days before” for a check-in on the 20th = free until the 15th inclusive.
- After that, the stated penalty applies to the total amount of the stay.
- You cancel from My bookings: the fee and the refunded amount are shown before you confirm.
- The refund is made to your payment method, usually within 7 working days.
- The policy in force when you booked still applies, even if the property changes it later.
- If the property or WebiaBook cancels your booking, the amount paid is refunded in full.